This Fulfilment Policy (“Fulfilment Policy”) sets forth the procedures and terms that govern the processing, shipping, cancellation, return, and refund of orders placed for Firemane’s Products and Services through our online retail platform. By placing an order with Firemane, you agree to comply with the following:

1. Order Processing and Payment

1.1 Order Acceptance:

All orders submitted through our online platform become effective once Firemane issues an acceptance confirmation. Payment must be made in full and in the currency stated on the checkout invoice in accordance with our Payment Terms.

1.2 Order Processing:

Firemane will process your order once payment has been confirmed. Should payment confirmation be delayed, the delivery due date will be adjusted accordingly, but no delays shall allow a customer to cancel or postpone their payment obligations.

2. General

2.1 Customer Inquiries:

For any questions regarding our Fulfillment Policy, please contact our customer service team at cs@firemane.com. We are committed to providing clear and timely support.

2.3 Updates to the Policy:

Firemane may update this Fulfillment Policy from time to time. We will notify customers of any material changes via our website or email. Your continued use of our website and services constitutes acceptance of any such changes.